Joshie the Giraffe was first introduced to the world in 2012. In fact, Joshie became quite famous as his story went viral being shared by thousands of fans on Facebook, LinkedIn, Twitter and more. Not very often do you see a stuffed animal cruising the beach at a luxury resort!
The story was originally shared by Chris in this 2012 Huffington Blog post “Stuffed Giraffe Shows What Customer Service Is All About” and was not just a heart-warming story about the return of a beloved stuffed animal to a young child, but a story about how an organization committed to providing great customer service can create a lifetime of return customers, referrals, re-tellings, and simply continue to boost a great old reputation.
This is a core principle I have followed myself and have always (and will always) told my team:
“Create an experience so amazing that someone can’t help but tell others about it, and you’re sure to succeed”.
The true mark of a great company is that no matter when, or how or with whom you interact with them, this highest level of customer service and experience is always present… it is the core foundation that every employee from top to bottom lives by in such an organization.
So, with that in mind, I think you will enjoy my most recent Huffington Post article “Great Customer Service Never Ends: Joshie the Giraffe Part 2” starring, of course, Joshie the Giraffe and the same great company, Ritz Carlton, but in a new twist to the original story… which introduces Jeffie the Giraffe. You might want to click the above link to Part 1 first before reading the sequel. You’re in for a real treat! And if this doesn’t make your day, we’ll be shocked! Go ahead, read it now. We’ll wait – come back to this email in a few moments…
Ok. Welcome back! We hope you enjoyed the ongoing story of Joshie the Giraffe – and being introduced to maybe a future star in the making, Jeffie the Giraffe! A simple story…but a very impactful “business lesson” for us all to learn 🙂
So, back to how this relates to us (and hopefully you): if you are an owner of a small to midsized business looking to create wealth with commercial real estate ownership or you know someone who is, please contact us today to explore how Fountainhead can help you (or them) realize this dream with our SBA 504 loan program. We’d be delighted to show you our fanatical customer service and deliver a truly world-class customer experience from a commercial lender (no, it’s NOT an oxy-moronic statement to make!).
P.S. If you enjoyed the Joshie stories, be sure to tell someone else, too. Make their day by sharing, liking, tweeting, etc. Thanks in advance for spreading the smiles… 🙂