Great Customer Service Never Ends: Joshie the Giraffe Part 2

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Joshie the Giraffe

Joshie the Giraffe was first introduced to the world in 2012. In fact, Joshie became quite famous as his story went viral being shared by thousands of fans on Facebook, LinkedIn, Twitter and more. Not very often do you see a stuffed animal cruising the beach at a luxury resort! The story was originally shared by Chris in this 2012 Huffington Blog post “Stuffed Giraffe Shows What Customer Service Is All About” and was not just a heart-warming story about the return of a beloved stuffed animal to a young child, but a story about how an organization committed to … Read More

More Deals Closing Than Apples in a Bobbing-for-Apples Barrel (well, almost..)

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Wow…it’s mid-October already! Before you know it, we will be rolling into the Holiday Season (you’ve probably already seen Christmas decorations being sold in stores by now!). For some businesses, the heavy lifting has already been done and the holiday season is actually a time to relax and enjoy some time off. Unfortunately/fortunately for many of you, the next 75 days will be a whirlwind of activity and you’ll probably “hope” to get a little time off. 😉 Based on our current deal pipeline, we will certainly be in the latter group! Of course, we actually feel very fortunate because … Read More

When Government Picks Winners, Small Business Loses

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Winners Losers

The following is a “sneak preview” of an upcoming Forbes article written by Chris Hurn about the continued mixed messages from our Government about truly supporting the “Small Businesses” in America, enjoy… As we catapult through the newest political season, I’m reminded of a theme from the last presidential election when the stump speeches often touched on the concept of the government “picking winners and losers.” Whether we are discussing the auto business struggling or the banking industry teetering, a fundamental question arises, asking whether or not the government should influence policy in a way where it essentially plays favorites … Read More

Happy Labor Day – A Personal Note From Chris Hurn…

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As some of you know, I went through a brief “wilderness period” late last year after I unsuccessfully attempted to buy back the company I founded in this industry 13 years ago. During that time, as I was laying the groundwork for Fountainhead, I started a daily morning (and sometimes even evening) routine of briskly walking 4 to 6 miles while listening to podcasts or audio-books on Audible. I’ve continued this to this day, but for a month-long period this summer when I couldn’t seem to kick some virus. In fact, I’m happy to report that I just cleared slightly … Read More

So Much for Tropical Storm Erika…

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Tropical Storm Erika

As we began to write this blog post update last Friday, we had one eye on our action list and one eye on the Weather Channel… as it appeared Tropical Storm Erika was heading our way!  Although the local weatherman always seem disappointed, we are sure all of you are very happy to be spared the potential damage and disruption to your business! Anyway… We hope you are enjoying your last few weeks of summer with your family. Since most of the schools here are back up and running, we are actually enjoying some rare quiet time 🙂 >>Bankers/Credit Unions … if you can’t … Read More

Live a Day in the Life of Your Clients

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fountainhead commercial capital

With all the watercooler talk last week about the New York Times’ “expose” on the workplace at Amazon, and of course the rebuttals, I thought I’d give you a “sneak-peak” of something I’ve recently drafted for my Huffington Post column about how critical it is to truly understand your ideal customer base… and what that REALLY means if you sell products/services to the entrepreneurial owners of small and midsized businesses. With that in mind, here’s my latest story… As I drove through a torrential summer rainstorm, I wondered why I was rushing to the Florida state line while every banker … Read More

FCC Closes $4.4 Million Hotel Deal in Tiffin, OH

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Hampton-Inn-Tiffin -Ohio

We’re ending another great week as yesterday we helped another owner of a small business create wealth by acquiring commercial real estate using our Fountainhead 504 loan program. Our details below provide you with an example of the type of deals we’re doing for others and can do for you and those you know as well. >>Commercial Brokers/Nonbank Commercial Lenders…if you have any clients who can benefit from using our 504 loan program to create wealth by owning their own commercial property we can help! Contact us today!<< >>Bankers/Credit Unions … if you can’t get a deal done in-house, reach … Read More

FCC Closes $346,000 Commercial Loan for Charter Bus Facility in Miami, FL

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Miami Coach 504 Loan

Few things excite us more than helping owners of small businesses create wealth by acquiring commercial real estate property using our SBA 504 loan program. SEC/ACC/NFL season for most of us around here (EPL football for Chris) might almost top that, but still… This is especially true when the owners are immigrants from another country who’ve worked hard to be part of the American dream to own their own business! >> Commercial Brokers…if you have any clients who can benefit from using our 504 loan program to create wealth by owning their own commercial property we can help! Contact us … Read More

Lessons from the SBA Loan Program Shutdown

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Last week, the U.S. Small Business Administration shut down its 7(a) loan program again, leaving thousands of small business owners scrambling to finance a wide range of business projects.  This shutdown (the fourth since I’ve been in small business lending) was swiftly overturned, as Congress approved an increase in the 7(a) program cap to $23.5 billion for the remainder of this current fiscal year.  That’s $4.75 billion more than the current ceiling that had effectively been hit, necessitating the shutdown.  President Obama quickly signed the bill into law.  Crisis averted.  Or is it? More than 11 years ago, I first … Read More

Why I’m Traveling to the Countryside on My Friday Night…

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In these “Dog Days of Summer,” I wouldn’t normally blog something so personal, but I think it’s warranted here and hopefully worth your couple minutes of review. Like me, you probably have people in your life who don’t often get the recognition they deserve. The people who do some of the “un-glamorous” work. Well, I’ve had someone effectively manage my company database for over 11 years, and I can unequivocally say that isn’t terribly glamorous work. She did so with my former company, and I’ve managed to have her working part-time with us here at Fountainhead since nearly the beginning. … Read More